Welcome to Stakez.site. This Refund Policy explains the circumstances under which refunds may be granted and the conditions that apply. By using our platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Stakez.site operates as an online sports betting and gaming platform. Due to the nature of betting activities, all bets placed are final and non-refundable once confirmed, except in specific situations outlined in this policy.
Refunds are not guaranteed and are issued solely at the discretion of Stakez.site, in accordance with our Terms and Conditions and applicable laws.
All deposits made into your Stakez.site account are non-refundable once credited to your account.
It is the user’s responsibility to ensure that deposit details (amount, payment method, account information) are correct before confirming a transaction.
Stakez.site is not responsible for deposits made to the wrong account due to user error.
Once a bet is placed and accepted by the system, it cannot be canceled, refunded, or reversed.
Bets placed on incorrect odds, markets, or events due to user misunderstanding do not qualify for refunds.
Changes in odds after bet placement do not warrant a refund.
Refunds may be considered under the following exceptional conditions:
If a bet or transaction is affected by a verified system malfunction, server failure, or technical error on the Stakez.site platform:
The affected bet may be voided.
A refund or account credit may be issued after investigation.
If a user is charged more than once for the same transaction:
The duplicate amount may be refunded after verification.
Proof of payment may be required.
If unauthorized activity is detected on an account:
The user must report the issue immediately.
Stakez.site will investigate and may issue a refund if fraud is confirmed and negligence is not involved.
If a sporting event is postponed, canceled, or abandoned according to official rules, bets may be:
Voided and refunded, or
Settled based on the rules of the specific market.
Refunds for voided bets will be returned to the user’s account balance and not as a direct withdrawal, unless otherwise stated.
Bonus funds, free bets, and promotional credits are non-refundable and non-withdrawable.
If a refund is issued on a deposit that included a bonus:
The bonus and any winnings derived from it will be forfeited.
Abuse of promotions may result in refund denial and account suspension.
Withdrawals once processed cannot be reversed.
If a withdrawal fails due to incorrect payment details:
Funds will be returned to the user’s Stakez.site account.
Refunds are not processed directly to bank or wallet accounts unless explicitly approved.
Approved refunds will be processed within 5–14 business days, depending on the payment provider.
Stakez.site is not responsible for delays caused by banks, payment gateways, or third-party processors.
Users are responsible for:
Ensuring accurate account and payment details.
Understanding betting rules before placing bets.
Keeping login credentials secure.
Failure to comply with these responsibilities may result in refund denial.
Stakez.site reserves the right to:
Deny refunds in cases of suspected fraud, bonus abuse, or violation of terms.
Suspend or permanently close accounts involved in refund abuse.
Stakez.site reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on the website. Continued use of the platform constitutes acceptance of the revised policy.
For refund-related inquiries, please contact our support team through the official Stakez.site support channels. Provide all relevant details to ensure timely investigation.
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